Privacy Policy

Introduction

Tensor Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our WhatsApp Business API integration and related communication services.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and other contact details you provide when communicating with us via WhatsApp or other channels.
• Message Content: The content of messages you send and receive through our WhatsApp Business services to facilitate communication and provide our services.
• Usage Data: Information about how you interact with our services, including timestamps, message delivery status, and interaction patterns.
• Device Information: Basic device information necessary for delivering messages and ensuring service functionality.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our communication services
• Respond to your inquiries and fulfill your requests
• Send you relevant updates, notifications, and service-related communications
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and enforce our terms of service
• Protect against fraudulent, unauthorized, or illegal activity

Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers and we regularly review our security practices to ensure the continued protection of your information.

Message data processed through WhatsApp Business API is subject to Meta's data handling policies in addition to our own security measures.

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party service providers who assist us in operating our services, subject to confidentiality agreements.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: When you have given us explicit permission to share your information for a specific purpose.

We do not sell your personal information to third parties.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

Third-Party Services

Our services integrate with Meta's WhatsApp Business Platform. Your use of WhatsApp is also subject to WhatsApp's own terms and privacy policy. We encourage you to review Meta's privacy practices at WhatsApp Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: